Privacy policy

This privacy policy sets out how the Adler & Allan group of companies use and protect your personal data. The Adler & Allan Group is made up of different legal entities, each of which is a controller of personal data. An up-to-date list of Group companies can be found here.

This privacy policy is issued on behalf of the Group, so when we mention "we", "us", or "our" in this privacy policy, we are referring to the relevant company in the Group responsible for processing your data.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the information set out in the contact details section.

Personal data we collect about you

There are a number of different kinds of personal data we may hold about you, depending on our relationship with you. This can include:

Identity data such as name, username, title, and date of birth
Contact data including address, email address, and telephone number
Images, captured via our CCTV systems
Technical data such as internet protocol (IP) address, your login data, browser type and version, operating system and platform, device ID, and other technology on the devices you use to access this website
Usage data, being information about how you interact with and use our website, products and services

How is your personal data collected?

In most cases, you provide your data to us directly when you interact with us by filling in online forms, subscribing to marketing, or contacting us about our services.

In addition, as you interact with our website, we will automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

When we provide services to you on behalf of another organisation (such as your insurers or water company), they will share your contact details with us in order to arrange the services you require.

Some of our Group companies record telephone calls for training and quality purposes. You will be notified of any call recordings when speaking to us.

We may use publicly available data and credit referencing agencies to research potential clients.

How we use your personal data

We are required to have a lawful basis whenever we hold personal data. The lawful basis we rely on depends on the purpose for holding your data, and we have set out below what those are.

Purpose	Type of data	Lawful basis
Providing our services.	Identity Contact Financial	Contract.
Delivering training.	Contact	Contract.
Researching potential clients.	Identity Contact Financial	Necessary for our legitimate interests in promoting and growing our services.
Operation of CCTV systems.	Images	Necessary for our legitimate interests in prevention of damage to property and the prevention/detection of crime.
Call recording.	Identity Contact	Necessary for our legitimate interests in delivering and improving our services.
Business-to-business marketing.	Contact	Necessary for our legitimate interests in promoting and growing our services.
Call recording.	Identity Contact	Necessary for our legitimate interests in delivering and improving our services.
To administer, manage, and improve our websites.	Identity Usage Technical	Necessary for our legitimate interests in running our business effectively and securely.
Recording details of accidents/incidents.	Identity Contact Images	To comply with our legal obligations in relation to health and safety legislation.

Marketing

All of our marketing is sent to business rather than individual subscribers. You can ask us to stop sending you marketing communications at any time by following the unsubscribe link within any marketing communication sent to you.

Third parties

We use a number of third parties to support the running of our business who we share your personal data with. These include:

IT systems providers
Third parties making payment for services we provide to you
Insurers
Professional advisers
Law enforcement and government agencies

We only share your data with third parties where they have committed to appropriate security measures and to treat it in accordance with the law, which includes only using the data on our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

International transfers

Some of our service providers host data outside of the UK, including in countries which do not have the same level of data protection as UK law.

To make sure your data is protected, we only allow transfers of your data outside of the UK when either:

the country has been deemed by the UK to provide an adequate level of protection for personal data (which includes EU countries); or
we have used specific standard contractual terms which give the transferred personal data the same protection as it has in the UK.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed.

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data retention

We retain your personal data only for as long as we need it to fulfil the purposes we collected it for. We base our retention periods on legal, tax, accounting, or reporting requirements.

Occasionally, we may need to retain personal data for longer when it relates to actual or potential legal claims or to mitigate risks to our business.

Your legal rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to request:

a copy of your personal data (often known as a 'subject access request');
that we correct any error in the data that we hold about you;
that the data we hold about you be erased unless we have an overriding reason to retain it;
restriction of the processing of your data; or
that we stop a particular processing activity where we are relying on a legitimate interest for that particular use of your data.

Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us at [email protected].

Complaints

You have the right to make a complaint to us about how we process your personal data by using the contact details in this policy.

In addition, you can raise a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

Changes to our privacy policy

We keep our privacy policy under regular review. This version was last updated on 1 September 2025.

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